Frequently Asked Questions
🚚 Shipping & Orders
Q: How long will my order take to arrive? A: Orders typically arrive within 11-19 business days total (1-4 days processing + 10-15 days shipping). During peak seasons, allow up to 20 business days.
Q: Is shipping really free? A: Yes! We offer completely FREE shipping on all orders within the United States, with no minimum purchase required. International shipping rates are calculated at checkout.
Q: How can I track my order? A: You'll receive a tracking number via email once your order ships. Use our tracking page or the link in your email to monitor your package. 99% of orders include tracking information.
Q: Can I change or cancel my order? A: Contact us within 24 hours at Purchasing@dizmogadgets.com. Once orders are processed (1-4 days), changes may not be possible as items ship quickly.
🐱 Product Questions
Q: Will these products work for my specific cat breed? A: Our products are designed for most cats and small dogs. Check individual product specifications for size/weight limits. For example:
- Interactive toys: Great for all activity levels
- Raised bowls: Perfect for flat-faced breeds like Persians
- Grooming tools: Work on short, medium, and long-haired cats
Q: Are your products safe for kittens? A: Most products are suitable for cats 8+ weeks old. Always supervise young kittens during play and start with gentle interactions.
Q: My cat is very picky/anxious. Will they actually use these products? A: We specialize in products that even difficult cats love! Many items (like our grooming tools and interactive toys) are specifically designed to appeal to anxious or picky cats through gentle, engaging experiences.
Q: What if my cat doesn't like the product? A: We offer a 30-day money-back guarantee! If your cat doesn't love their new toy or accessory, contact us for a full refund.
💰 Pricing & Payments
Q: Why are your prices higher than some other sites? A: We focus on premium quality products that actually work, rather than cheap alternatives that break quickly. All our items include FREE shipping and come with our satisfaction guarantee.
Q: Do you offer discounts for multiple items? A: Yes! Many products offer bundle pricing (like our Comfy Cat Comb sets). Plus, orders over $100 receive an additional discount.
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and other secure payment methods through our encrypted checkout.
🔄 Returns & Exchanges
Q: What's your return policy? A: We offer a 30-day satisfaction guarantee! If you're not completely happy with your purchase, contact us at Purchasing@dizmogadgets.com. In most cases, we'll provide a full refund and you can keep or donate the item - no need to ship it back!
Q: Do I need to return items for a refund? A: Usually not! For most returns, we'll process your refund immediately and you can keep the item or donate it to a local animal shelter. We only request returns for defective items where we need to investigate quality issues.
Q: How long do refunds take? A: Refunds are processed within 3-5 business days after we receive your returned item.
🛠️ Product Care & Maintenance
Q: How do I clean the interactive toys? A: Most electronic toys can be wiped down with a damp cloth. Avoid submerging in water. Check individual product instructions for specific care guidelines.
Q: Are replacement parts available? A: For items like feather attachments or accessories, contact us about replacement options. We'll do our best to help extend your product's life.
Q: How long do these products typically last? A: With normal use, our products are built to last months to years. Interactive toys with moving parts may need occasional maintenance, while items like bowls and grooming tools last for years.
🏠 About Our Store
Q: Are you a real company? A: Yes! Dizmo Gadgets is founded by Dionte, a passionate cat parent who personally curates every product. We're based in the United States and provide real customer support.
Q: Do you test these products? A: Absolutely! As cat parents ourselves, we only sell products we'd use with our own cats. Quality and safety are our top priorities.
Q: Can I suggest new products? A: We love hearing from customers! Email us at Purchasing@dizmogadgets.com with product suggestions or requests.
📞 Still Have Questions?
Contact Dionte directly: 📧 Email: Purchasing@dizmogadgets.com ⏰ Response Time: Within 24 hours 🕐 Business Hours: Monday-Friday, 9 AM - 6 PM EST
I personally read every message and am here to help make your cat's life more comfortable and fun!