Shipping and Handling

Shipping and Handling

🚚 FREE SHIPPING ON ALL ORDERS

We believe in transparent pricing with no hidden fees. Every order ships completely FREE to the United States. International shipping rates calculated at checkout.

Order Processing & Delivery Timeline

Processing Time: 1-4 Business Days As soon as we receive your payment, we immediately dispatch your order to our fulfillment partners for order verification, quality inspection, and secure packaging.

Shipping Time: 10-15 Business Days Your order ships from our trusted partner facilities and typically arrives within 10-15 business days. During peak seasons (holidays, major sales), delivery may take 15-20 business days.

Total Delivery Time: 11-19 Business Days Processing + shipping time combined.

📦 Order Tracking

Tracking Information: You'll receive tracking details via email once your order ships. Track your package anytime using the link provided or visit our tracking page. Tracking is available for 99% of shipments.

No Tracking? In rare cases where tracking isn't available, we'll proactively monitor your order and provide updates via email.

🛡️ Delivery Protection

Lost or Damaged Items: We'll replace or refund any items lost or damaged during shipping at no cost to you. Simply contact our support team with your order number.

Delivery Issues: If your package is returned to sender due to an incorrect address, we'll work with you to resolve the issue. Additional shipping charges may apply for redelivery.

Quality Guarantee: Every product undergoes quality inspection before shipping to US customers. We're continuously expanding our quality control processes to all international shipments.

📞 Need Help?

Our customer support team is here to help with any shipping questions or concerns. Contact us via:

  • Live Chat: Available on our website
  • Email: purchasing@dizmogadgets.com 
  • Response Time: Within 24 hours

Important Notes

  • Business Days: Monday-Friday, excluding major holidays
  • Address Accuracy: Please ensure your shipping address is correct. We cannot modify addresses once orders are processed
  • International Orders: We ship to select countries worldwide. International delivery times may vary (15-25 business days typical)
  • Delivery Attempts: Carriers typically make 2-3 delivery attempts before returning packages

Your satisfaction is our priority. We dispatch hundreds of orders daily to happy customers nationwide and are committed to getting your cat's new favorites to you safely and on time.